You probably have a few questions.

We’ve provided answers to a few of the most common ones below, but if you have any more, please don’t hesitate to write, call or tweet!

Frequently Asked Questions

What can we do in your home?

We provide a wide range of non-emergency services in your home. While the nature of a house-call practice does limit what we can do, we make every effort to provide our clients and patients with full service. With the help of a veterinary assistant, we are able to offer most feline health services in your home, including annual physical exams, vaccinations, fluid treatments, and blood tests. View the full list of Our Services for complete details.

If there is a need for it, we work cooperatively with a full-service Cat Hospital in Calgary and also with several area specialists such as: Internists, Cardiologists, Oncologists, Surgeons, Dentists, Ophthalmologists, and Emergency Hospitals to provide complete care for our patients.

How far do you travel?

We practice within the province of Alberta, and provide veterinary services within the Calgary area. We can travel to Okotoks , Airdrie, Dewinton, Bearspaw, Cochrane, Chestemere or even outside of this area, if there is a need for it. A special Traveling fee may apply to these distant localities.

What if my pet needs to goto the Hospital?

There will be times when in-home care isn’t possible. For services like surgeries, dental work, x-rays, and some emergency situations, I partner with another local cat hospital, Wild Rose Cat Clinic , and have full privileges to their equipment and expert staff.

What if my pet has an emergency?

In the event of an emergency, we can refer you to one of the emergency hospitals in Calgary depending on which part of the city you live. If you require, we can follow up your cat’s medical condition and consult the emergency doctors while your pet is at the emergency hospital.

I need to get a prescription refilled for my pet. Can you do this over the phone?

Of course. We are happy to refill prescriptions for our patients. There are a number of ways to deal with these requests, and can be discussed on a case-by-case basis. We also can discuss any questions you may have about why they are being prescribed for your pet.

What do I need to do before an Appointment?

Please see our Appointment Checklist  to make the visit go as smooth as possible for you and your cat.

SCHEDULING AN APPOINTMENT

  • House calls are scheduled by appointments only. We reserve one hour window for appointments.
  • We make every effort to be on time for our appointment, but since we are not able to predict traffic or emergencies, we will call if we are running late. We appreciate your understanding should we run late or need to reschedule your appointment due to circumstances beyond our control.
What is your payment policy?

We accept cash, personal cheques, email money transfer, Visa and MasterCard. For email money transfer send funds to info@catvetahome.com. Full payment for all items and services is required at the time services are rendered. Post-dated checks are not accepted, and returned checks will be charged a $30 service fee with 1.5% monthly interest.

You also may apply for Petcard  before booking appointment.

What are your fees?

Our fees are comparable to other standard veterinary practices. The only difference is, we charge a House-Call fee: this is our travel fee to get to your home. With every visit, we charge an Examination fee: which applies to each cat seen, and to set up a record for each new patient. Please call for our complete fee schedule and estimates. We make every effort to make sure all fees are fair and reasonable, and you are encouraged to discuss charges before services are rendered.

Please note: CatVetathome charges a House Call and Consultation fee each time we travel to you.

  • The House Call fee is our time and travel fee to get to your home.
  • Consultation fees cover more than just the time you and your pet spend with your veterinarian.

These fees cover your doctor’s time spent reviewing and updating your pet’s medical records and history; documenting any current problems; consultation with other professionals or reviewing research and written information when appropriate; directing support staff in the care of your pet, as well as other administration expenses. Follow-up rechecks are usually not included in the originating office/exam/consultation fee.